Privacy Policy

1. Who we are

OrderBlink, Fifth Settlement, Cairo, Egypt, runs the platform described in our Terms and Conditions. We process personal data in line with Egypt’s Personal Data Protection Law No. 151 of 2020.

We decide how data is used for restaurant accounts and for visitors to orderblink.app. For the customers of a restaurant’s store, the restaurant decides how their data is used and we process it on the restaurant’s behalf to run the store.

2. What we collect

• Restaurants and their staff: names, email addresses, phone numbers, store and branch details, staff accounts and roles, billing and payment records. Card payments are handled by Paymob; we receive the payment result, not your full card number.
• Customers of a store: name, phone number, delivery addresses and the map location you choose, your orders and notes, and the restaurant you ordered from.
• When you use our websites: IP address, browser and device type, pages visited, the link or campaign that brought you (for example utm_source), and the cookies and device storage described below.

3. Why we use it

We rely on performing our contract with you, our legitimate interest in running a secure service, your consent where the law requires it, and our legal obligations.

• to provide the service: create stores, take and show orders, send order updates;
• to sign you in, including sign-in codes sent by WhatsApp and emails such as password links and billing notices;
• to bill restaurants and keep accounting records;
• to give support and answer your requests;
• to keep the platform secure and prevent fraud and abuse;
• to understand how the service is used and improve it;
• to meet legal obligations.

4. Who we share it with

Some providers store data outside Egypt, such as our servers in Germany. Such transfers are made with the safeguards the law requires. We do not sell personal data.

• The restaurant you order from receives your order and contact details to prepare and deliver it.
• Service providers who work for us under contract: Hostinger (servers, in Germany), Cloudflare (domain names and file storage), Paymob (payments), our email provider, Meta’s WhatsApp Business Platform (sign-in codes) and LocationIQ (address search, using OpenStreetMap data).
• A restaurant may connect its own Meta Pixel and Conversions API to its store; Meta then receives store visit and purchase events under the restaurant’s settings and Meta’s own policies.
• Authorities, when the law requires it.

5. How long we keep it

• Account and store data: while the account is active, then until it is deleted.
• Backups: kept for about one month, then overwritten.
• When a restaurant is permanently deleted, an export of its data is kept for 90 days in case it is needed, then deleted.
• Sign-ups that are never confirmed: deleted after 7 days.
• Billing and accounting records: as long as the law requires.
• On your device: saved delivery addresses and cart are cleared when you sign out of a store.

6. How we protect it

All traffic is encrypted (HTTPS). Passwords are stored hashed, sign-in sessions use secure cookies, access to data is limited by role, and databases are backed up daily to private storage.

7. Your rights

You can ask to see the personal data we hold about you, correct it, delete it, object to or restrict its use, or withdraw consent you gave. Customers of a restaurant can also contact the restaurant directly. Email support@orderblink.app; we may need to confirm your identity first and will answer within the time the law sets. You may also complain to Egypt’s Personal Data Protection Centre.

8. Cookies and device storage

We use cookies and browser storage that the service needs to work: to keep you signed in, remember your language, cart and delivery location, and protect against forged requests. If a restaurant connects the Meta Pixel to its store, Meta’s cookies are used on that store too.

9. Children

OrderBlink is not meant for children under 16, and restaurant accounts are for adults over 18. We do not knowingly collect data from children.

10. Changes to this policy

We may update this policy. The date at the top shows the current version; we will announce significant changes on the site or by email.

11. Contact

Questions: support@orderblink.app or 01043224497 (phone and WhatsApp), Sunday to Thursday, 9:00 am to 5:00 pm (Cairo time).