Refund and Cancellation Policy

1. What this policy covers

This policy covers what restaurants pay OrderBlink: prepaid credit and monthly packages. Orders that customers place in a restaurant’s store are paid to the restaurant; their cancellations and refunds are handled by the restaurant (see section 7).

2. Prepaid credit (pay as you go)

• Unused credit can be refunded on request within 14 days of the top-up.
• Credit already used for order fees is not refundable. An order fee is taken when the order is placed and is not returned if the order is later cancelled.
• Free starting credit, bonus credit from a sale and other promotional credit cannot be refunded or exchanged for cash.

3. Monthly package

• Each payment covers one month of service. A month that has started is not refundable.
• Monthly payments do not renew automatically: you pay for each month, and you can stop at any time by not renewing.
• A payment made for a month that has not started yet can be refunded on request before that month starts.
• A yearly payment can be refunded in full within 14 days if your store took no orders in that time. After that, the months that have not started yet are refunded at the yearly price (a twelfth of it per month).
• A free trial costs nothing and needs no refund. A discount (a sale, first-month or code price) is not paid out as money.

4. Mistakes are always refunded

If you are charged twice, charged the wrong amount, or your money was taken for a payment that failed, we refund the difference in full, whenever you tell us.

5. How to ask for a refund

• Email support@orderblink.app with your store name, the payment date, the amount and the payment reference if you have it.
• We reply within one business day and decide within 5 business days.
• Approved refunds go back the way you paid: to the same card or wallet through Paymob, or by bank transfer to the account the payment came from. Card refunds can take up to 14 days to appear, depending on your bank.

6. Cancelling the service

You can stop using OrderBlink and close your store at any time by contacting support. There is no cancellation fee. Unused credit is refunded under section 2; monthly payments under section 3.

7. Customers’ orders

To cancel an order or ask for a refund of an order, contact the restaurant you ordered from; its details are in its store. Each restaurant sets its own cancellation and refund policy. Where an order was paid online, the refund is returned through the payment provider when the restaurant approves it. If you cannot reach the restaurant, contact us and we will help.

8. Contact

Questions: support@orderblink.app or 01043224497 (phone and WhatsApp), Sunday to Thursday, 9:00 am to 5:00 pm (Cairo time).