Service Delivery Policy

1. A digital service

OrderBlink provides software online. Nothing physical is shipped by OrderBlink; the service is delivered through your browser at orderblink.app and your store’s own address.

2. When your store is ready

• After you sign up and confirm your email, your store and dashboard are created automatically, usually within a few minutes. We email you when it is ready.
• Your store starts taking orders when you finish the setup checklist (branch details, opening hours, pickup or delivery, and a menu item) and choose “Go live”.

3. When payments take effect

• Card and mobile wallet payments through Paymob: credit is added, or the month starts, as soon as the payment succeeds.
• Bank transfer or InstaPay: added within one business day after we receive the money.
• If a payment succeeded but does not show in your dashboard, contact support with the payment reference.

4. Availability

The service is available online 24 hours a day, every day, except during maintenance, which we announce in advance where we can. Support is available Sunday to Thursday, 9:00 am to 5:00 pm (Cairo time).

5. Food orders and delivery

Restaurants prepare and deliver their own orders, or have customers pick them up. Each restaurant sets its delivery zones, delivery fees, opening hours and estimated times, which its store shows before you order. OrderBlink does not deliver food; questions about a delivery go to the restaurant.

6. Contact

Questions: support@orderblink.app or 01043224497 (phone and WhatsApp), Sunday to Thursday, 9:00 am to 5:00 pm (Cairo time).